Privacy Policy — akun77

akun77 ("we", "us", or "our") operates an online betting and gaming platform that serves players in Indonesia and other permitted jurisdictions. As part of providing our services — including sports betting, live casino, togel (Indonesia's traditional numbers lottery), video slots, and sabung ayam (cockfighting) — we collect and process certain personal data about our users.

This Privacy Policy applies to all personal data collected through the akun77 website, mobile-optimized interfaces, and any associated applications or services. It describes what information we collect, why we collect it, how we use it, who we share it with, and what choices you have regarding your data.

By creating an account or using any part of the akun77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this policy, you must not use our services.

For the purposes of applicable data protection laws, akun77 is the data controller responsible for the personal information you provide to us. This means we determine the purposes for which, and the manner in which, your personal data is processed.

If you have any questions, concerns, or requests regarding how we handle your personal data, you may contact our Data Protection Officer or customer support team using the contact details provided in Section 14 of this policy.

akun77 collects personal data in several categories, depending on how you interact with our platform. The information we collect includes:

3.1 Account Registration Information

When you register an account with akun77, we collect the following mandatory information:

• Full Legal Name: As it appears on your government-issued identification document (Indonesian KTP, passport, or driver's license).
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Email Address: For account verification, communication, and password recovery.
• Mobile Phone Number: Registered in Indonesia, used for two-factor authentication (2FA) and account security alerts.
• Residential Address: City and province of residence in Indonesia.
• Username and Password: Credentials you create for accessing your account.

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and responsible gaming standards, we require you to submit identity verification documents before processing your first withdrawal. This includes:

• Government-Issued Photo ID: A clear scan or photograph of your KTP, passport, or driver's license.
• Proof of Payment Method: Bank account statement or e-wallet transaction history showing your name and account number.
• Proof of Address: Utility bill, bank statement, or government document showing your residential address (dated within the last 3 months), if requested.
• Selfie Verification: A photograph of you holding your ID document next to your face, if enhanced verification is required.

3.3 Financial and Transaction Data

We collect information related to your deposits, withdrawals, and betting activity, including:

• Deposit and withdrawal amounts, dates, and times (in Indonesian Rupiah).
• Bank account details or e-wallet information (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Transaction reference numbers and payment processor logs.
• Betting history, including stakes, odds, game rounds, wins, and losses.
• Bonus claims, wagering progress, and promotional offer participation.

3.4 Technical and Usage Data

When you access the akun77 platform, we automatically collect certain technical information, including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version.
• IP Address and Location Data: Your public IP address and approximate geographic location (city and country level, not precise GPS coordinates).
• Log Data: Login timestamps, page views, clicks, session duration, and referral sources.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 10 for details).

3.5 Communication and Support Data

If you contact our customer support team via live chat, email, or WhatsApp, we collect and store:

• The content of your messages and inquiries.
• Support ticket history and resolution notes.
• Feedback, complaints, and survey responses.

3.6 Marketing Preferences and Consent Data

We track your consent preferences for receiving promotional emails, SMS messages, and push notifications. You may update these preferences at any time through your account settings.

akun77 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your account; to authenticate your identity; and to enable you to access platform services.
• Service Delivery: To process deposits and withdrawals; to facilitate betting and gaming transactions; to apply bonuses and promotional offers; and to maintain accurate account balances.
• Identity Verification and Compliance: To verify that you are 21 years of age or older; to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations; and to prevent fraud, collusion, and other prohibited conduct.
• Responsible Gaming: To monitor your betting patterns for signs of problem gambling; to enforce deposit limits, session timers, and self-exclusion requests; and to provide access to responsible gaming tools and resources.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through live chat, email, and WhatsApp.
• Platform Improvement: To analyze usage trends, diagnose technical issues, optimize platform performance, and develop new features and services.
• Marketing and Communication: To send you promotional offers, bonus announcements, and platform updates (only if you have opted in to receive marketing communications). You may opt out at any time.
• Legal and Regulatory Obligations: To comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, hacking attempts, bonus abuse, and other threats to platform integrity.

Under applicable data protection laws, we must have a lawful basis for processing your personal data. akun77 relies on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and akun77 (i.e., the Terms & Conditions you agreed to when registering). This covers account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal or regulatory obligations, including KYC/AML requirements, age verification, tax reporting, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, data analytics, and customer support — provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain types of data, such as marketing communications and optional cookies. You may withdraw consent at any time.

akun77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your information with the following categories of third parties under strict confidentiality agreements:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: To deliver live casino, slots, and other gaming content from licensed studios such as Pragmatic Play, Evolution Gaming, Pocket Games Soft, Microgaming, and NetEnt. Game providers may collect session data and gameplay logs to ensure fairness and RNG integrity.
• Identity Verification Services: To verify your identity documents and conduct KYC checks using third-party verification platforms.
• Cloud Hosting and IT Providers: To store data securely on cloud infrastructure and maintain platform uptime and performance.
• Analytics and Marketing Partners: To analyze platform usage trends and deliver targeted (but anonymized or aggregated) advertising where you have consented.
• Legal and Regulatory Authorities: To comply with legal obligations, court orders, subpoenas, or regulatory investigations. We will disclose only the minimum data required and will notify you unless prohibited by law.
• Professional Advisors: To share information with legal counsel, auditors, and compliance consultants in the course of business operations and legal defense.

akun77 takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, ensuring that sensitive information (passwords, payment details, personal data) cannot be intercepted by unauthorized parties.
• Secure Data Storage: Personal data is stored on secure, geographically redundant servers with restricted access controls. Only authorized personnel with a legitimate business need can access your data.
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your account to add an extra layer of security beyond your password.
• Regular Security Audits: Our platform undergoes periodic security assessments, penetration testing, and vulnerability scans conducted by independent third-party experts.
• Employee Training: All akun77 employees and contractors with access to personal data receive training on data protection best practices and confidentiality obligations.
• Incident Response Plan: In the unlikely event of a data breach, we have established procedures to contain the breach, assess the impact, notify affected users, and report to relevant authorities as required by law.

While we implement robust security measures, no system is completely immune to cyber threats. You also have a responsibility to protect your account by maintaining a strong, unique password, not sharing login credentials, and logging out of shared or public devices.

akun77 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

• Account Data: Retained for the duration of your active account and for 7 years after account closure to comply with financial record-keeping and AML requirements.
• KYC/Identity Documents: Retained for 7 years after your last transaction or account closure, as required by international AML standards.
• Transaction and Betting Records: Retained for 7 years to support tax reporting, dispute resolution, and regulatory audits.
• Marketing Consent Records: Retained for as long as you maintain an active account, plus 2 years after account closure to honor your communication preferences.
• Technical Logs and Cookies: Typically retained for 12–24 months, depending on the type of data and applicable legal requirements.
• Support Correspondence: Retained for 3 years after the last interaction to maintain quality assurance and dispute resolution records.

Once the retention period expires, we will securely delete or anonymize your personal data so that it can no longer be associated with you individually. In some cases, we may retain anonymized or aggregated data indefinitely for statistical analysis and research purposes.

Depending on your jurisdiction, you may have certain rights regarding your personal data. akun77 respects these rights and will respond to legitimate requests in accordance with applicable law. Your rights may include:

• Right of Access: You have the right to request a copy of the personal data we hold about you. You can access much of this information directly through your account dashboard.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure (Right to be Forgotten): Under certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited by our legal obligations to retain data for compliance purposes.
• Right to Restriction of Processing: You may request that we limit how we use your data in certain situations, such as while we verify the accuracy of disputed information.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it to another service provider where technically feasible.
• Right to Object: You may object to our processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue if we have compelling grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer or customer support team using the details in Section 14. We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before processing your request.

akun77 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features such as login sessions, account security, and secure transaction processing. They cannot be disabled.
• Performance and Analytics Cookies: Collect aggregated information about how visitors use the platform, such as which pages are most popular and how users navigate the site. This helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences and settings (e.g., language, currency, bet slip preferences) to provide a more personalized experience.
• Advertising and Marketing Cookies: Used to deliver targeted promotional content based on your interests and betting activity. These cookies may also track whether you have clicked on an advertisement. You can opt out of advertising cookies through your browser settings.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect platform functionality. Note that disabling essential cookies will prevent you from using core features of the platform. For more information on how to manage cookies, consult your browser's help documentation.

akun77 operates internationally and may transfer, store, and process your personal data in jurisdictions outside of Indonesia, including countries where our cloud hosting providers, payment processors, and game suppliers operate. Some of these countries may not have data protection laws equivalent to those in Indonesia.

When we transfer your data internationally, we take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy. These safeguards may include:

• Using standard contractual clauses approved by relevant data protection authorities.
• Ensuring that data recipients are certified under recognized data protection frameworks.
• Implementing technical and organizational security measures to protect data in transit and at rest.

By using the akun77 platform, you acknowledge and consent to the international transfer of your personal data as described in this section.

If we become aware that a person under 21 has registered an account or provided personal information to akun77, we will immediately suspend the account, delete the associated data, and take appropriate action to prevent future access.

If you believe that we have inadvertently collected data from a minor, please contact us immediately at [email protected] so that we can take corrective action.

akun77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email or a prominent notice on the platform.

Your continued use of the akun77 platform after we publish an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how akun77 handles your personal data, please contact us through any of the following channels:

• Email: [email protected] (response within 24 hours)
• Data Protection Officer: For specific data protection inquiries, include "Data Protection Request" in your email subject line for priority routing.
• Live Chat: Available 24/7 through your account dashboard for general privacy questions.
• WhatsApp: +62 811 0000 7700 (8:00–24:00 WIB, Indonesian-speaking support available)

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your communication as "Urgent" and we will prioritize your request.